We would like to inform you that we are currently experiencing a DDoS attack (Distributed Service Attack) on our discovery. This causes increased confidence and unnatural traffic, which negatively affects the quality service we provide to you.
Activating the firewall is part of the measures we take to monitor this domain but guarantees our services. In order to fully activate these measures, we will have to operate all services starting at 1 a.m. for two hours on May 26.
We are working aggressively to impact this and restore their power as quickly as possible. We apologize for any inconvenience this situation may cause and thank you for your understanding and patience. We will update you with anything new regarding the matter, and we appreciate your cooperation and trust in us.
Thank you for your understanding and communication.
We wanted to inform you that we are currently performing essential maintenance on our servers to ensure the continued reliability and security of our systems. As a part of this maintenance process, we have temporarily closed the communication ports between our local and external systems.
This action is taken to safeguard our systems and data during the maintenance procedure, which may include updates, patches, and security enhancements. By closing these communication ports, we are reducing the potential risks and vulnerabilities that can arise during the maintenance window.
During this period, you may experience a temporary disruption in your ability to access or interact with our services from external networks. We understand the importance of uninterrupted service and will strive to keep this interruption as brief as possible. Our dedicated team is working diligently to complete the maintenance in a timely manner.
We anticipate that the maintenance will be completed by this week, and after that, the communication ports will be reopened to allow normal access between local and external systems.
We apologize for any inconvenience this temporary disruption may cause and appreciate your understanding as we work to enhance the stability and security of our systems.
If you have any questions or require further information, please do not hesitate to reach out to our support team at [email protected]. We will be happy to assist you.
Thank you for your patience and cooperation during this maintenance period. We look forward to providing you with an even better and more secure experience once the maintenance is complete.
We are excited to inform you that we are in the process of updating our customer management system. This important initiative is aimed at enhancing the overall customer experience, improving efficiency, and ensuring that we can provide you with even better service.
Here's why we're making these updates:
Enhanced User Experience: The updated customer management system will feature a more intuitive and user-friendly interface, making it easier for our team to navigate and access customer information efficiently. This, in turn, will enable us to serve you better and faster.
Improved Security: We are incorporating the latest security protocols to protect your sensitive information. Your data security is a top priority for us, and these updates will ensure that your information remains safe and confidential.
Streamlined Processes: Our goal is to simplify and streamline internal processes, which will ultimately result in quicker response times and more efficient communication with our customers. This means you'll experience faster issue resolution and better support.
Better Insights: The updated system will provide us with more comprehensive and accurate data, helping us understand your needs better and allowing us to tailor our services to your preferences.
Integration Capabilities: We are working on integrating the customer management system with other tools and platforms we use, making it even easier for our team to collaborate and provide you with a seamless experience.
We understand that changes can be disruptive, but please rest assured that we are taking every possible measure to minimize any inconvenience during this transition. Our team is undergoing training to ensure a smooth shift to the new system, and we are committed to maintaining the high level of service you've come to expect from us.
We will keep you informed about the progress and will provide any necessary guidance or support during this process. Our primary goal is to ensure that this update results in an even better experience for you, our valued customer.
Thank you for your understanding and continued support as we work towards these improvements. If you have any questions or concerns during this update, please feel free to reach out to our customer support team.
